FAQ

What Payment Types Do You Accept?

W+W accepts Visa, MasterCard, American Express, Discover, and PayPal.

What Are Your Shipping Options?

All individual orders are shipped using USPS. Please see the Shipping policy under Terms + Conditions to view shipping options and rates.

Can You Ship to a P.O Box?

Yes.

Do You Ship Internationally?

Yes! Shop any product and we will ship it beyond the borders! 

What is Your Return Policy?

If you are not completely satisfied with your purchase, we will gladly accept a return for a full refund. Unworn / Unused Only. Returns and exchanges are available for full-price items only. All Sale and markdown items are final sale. Sale items cannot be returned or exchanged.

It takes approximately 4-7 business days to process your return from the time we receive it. Credit back to your original card may take an additional 4-7 business days depending on your provider. The entire process will take approximately 2 weeks. For more information please see our Terms + Conditions page.

What Are the Care Instructions For Your Apparel?

Our apparel should be washed in cold water and tumbled dry on low heat. If you follow this instruction you should avoid shrinkage. 

Do You Sell Gift Cards?

Yes, We offer virtual gift cards that can be purchased in the amounts of your choice that can be used in both our online and retail location. Please contact us about this.

How Can I get Help While I Am Shopping?

Help is just a click away and a W+W Customer Representative will help right away during business hours from 9:00 am to 6:00 pm EST. Simply click on our Contact section to send us an email or call for faster service.

Do You Have Retail Stores?

Yes, we are located in our first Retail Location in Marion, Ohio 179 S. Main Street come by and say Hi! We also have a Mobile Truck that we Adventure around in too! Follow our socials to see which city we will be in.

How Do I Find Out About Career Opportunities at W+W?

We're always looking for talented, creative people to join our team. If you would like to submit your resume for positions in our Ohio location, please email your resume to Brett@willyandwade.com (Subject line: Job Resume).