FAQ

What Payment Types Do You Accept?

W+W accepts Visa, MasterCard, American Express, Discover, and PayPal.

What Are Your Shipping Options?

All individual orders are shipped using USPS. Please see the Shipping policy under Terms + Conditions to view shipping options and rates.

Can You Ship to a P.O. Box?

Yes.

Do You Ship Internationally?

Unfortunately, we do not ship personal orders internationally at this time, or accept credit cards with international billing addresses. But that is something we are working really hard on to make possible SOON. Please let us know what country/region you're from here Contact.

What is Your return Policy?

If you are not completely satisfied with your purchase, we will gladly accept a return for a full refund. Returns and exchanges are available for full-price items only. All Sale and markdown items are final sale. Sale items cannot be returned or exchanged.

It takes approximately 4-7 business days to process your return from the time we receive it. Credit back to your original card may take an additional 4-7 business days depending on your provider. The entire process will take approximately 2 weeks. For more information please see our Terms + Conditions page.

What Are the Care Instructions For Your Apparel?

Our apparel should be washed in cold water and tumbled dry on low heat. If you follow these instruction you should avoid shrinkage.

Do You Sell Gift Cards?

Yes, We offer virtual gift cards that can be purchased in the amounts of your choice that can be used in both our on-line and retail location. Please contact us for this.

How Can I get Help While I Am Shopping?

Help is just a click away and a W+W Customer Representative will help right away during business hours from 9:00am to 6:00pm EST. Simply click on our Contact section to send us an email or call for faster service.

Do You Have Retail Stores?

Yes, we are located in our first Retail Location in Marion, Ohio 179 S. Main Street come by and say Hi!

How Do I find Out About Career Opportunities at W+W?

We're always looking for talented, creative people to join our team. If you would like to submit your resume for positions in our Ohio location, please email your resume to Brett@willyandwade.com (Subject line: Job Resume).